Subject: New Reply Received -
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 22 Aug 2020 13:48:24 +0000

Hi Ebrahim Abduljalil Hageb,  The customer has responded to the ticket.    Ticket comment <div dir="ltr">
<h1 id="gmail-account-section-heading" class="gmail-smallerTitle" style='box-sizing:border-box;font-size:24px;margin:0px 0px 12px;font-family:Lato,"Helvetica Neue",Helvetica,Arial,sans-serif;font-weight:400;line-height:1.1;color:rgb(31,33,35)'>Order #9797789459</h1>
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<div>Again, I cannot see the point in explaining what has happened 10 times so far to your customer service if I have to do one more time to you.</div>
<div>This is such a waste of time and the worst treatment and level of unprofessionalism that I have ever experienced.</div>
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<div>One wrong item has been delivered, I want a refund and free delivery for the item that I actually ordered. I also think that you should listen to all customer service conversation and their unprofessionalism that we had in the last 7 days and mistreatment and inconvenience for such a small issue and act accordingly as you should to your costumers.</div>
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<div>I would like to speak to your manager as well.</div>
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<div>Thank you!</div>
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<div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr">Jelena Dajani<div>SEN Department</div>
<div>Virginia International Private School</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Aug 22, 2020 at 4:03 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div style="margin:0in 0in 0.0001pt" dir="ltr">Hi,</div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Thank
you for getting in touch with us.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">Please
provide us the order number and more details about the issue that you are facing so we can further assist you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>We
look forward to hearing from you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin:0in 0in 0.0001pt">
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Your friends,</span></div>
<div>
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>The </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>S</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>upport Team</span>
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<div style="text-align:right"><font><span style="font-size:13px"><i><br></i></span></font></div>
<div style="text-align:right"><font><span style="font-size:13px"><i>إخلاء مسؤولية: تعتبر المعلومات الواردة في هذا البريد الإلكتروني هذه (وأي مرفقات) سرية ومخصصة حصرياً لاستخدام الشخص أو الجهة المرسلة إليها، وقد تكون ذات حصانة قانونية. ويمنع منعاً باتاً الاستفادة منه أو إفشاء محتواه أو توزيعه من دون موافقة خطية من المرسل، إن لم تكن أنت الشخص المقصود باستلام الرسالة، فيجب عليك عدم نسخها أو الكشف عن محتواها أو استخدامها لأي غرض. وإذا تلقيت رسالة البريد الإلكتروني هذه عن طريق الخطأ، فيرجى منك إبلاغ مرسلها على الفور عن طريق البريد الإلكتروني لضمان عدم حدوث أخطاء في المستقبل.</i></span></font></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1410331