Subject: New Reply Received - Re: Size issue of floral female shirt
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Aug 2020 12:58:07 +0000

Hi Ebrahim Abduljalil Hageb,  The customer has responded to the ticket.  Re: Size issue of floral female shirt  Ticket comment <div>Thank you for your response.</div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 22 Aug 2020 at 12:01 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<br><br>	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<br><br><div dir="ltr"><div dir="ltr">
<br><br><div dir="ltr" style="margin-bottom:0.0001pt;line-height:normal">Hi Qaizar,</div>
<br><br><div dir="ltr" style="margin-bottom:0.0001pt;line-height:normal"><br></div>
<br><br><div dir="ltr" style="margin-bottom:0.0001pt;line-height:normal"><br></div>
<br><br><br><br><div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Thank you for shopping<br><br>with us.</span></div>
<br><br><div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<br><br><div style="margin-bottom:0.0001pt;line-height:normal">
<br><br><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">In the meantime, an<br><br>exchange is not available </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>. You can return online purchases through the<br><br>below three channels:</span><br><br>
</div>
<br><br><div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<br><br><div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<br><br><div style="margin:0in 11.25pt 0.0001pt;line-height:normal">
<br><br><span style='font-size:10pt;font-family:Symbol,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>·<span style='font-size:7pt;font-family:"Times New Roman"'> </span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>You can contact our customer support team on 8001111027 to book a<br><br>return and to be notified of the refund amount based on our return policy.</span><br><br>
</div>
<br><br><div style="margin:0in 11.25pt 0.0001pt;line-height:normal">
<br><br><span style='font-size:10pt;font-family:Symbol,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>·<span style='font-size:7pt;font-family:"Times New Roman"'> </span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>You can also book the return online. You can log into your<br><br>account and go to Order History. Click on "Order number". From that<br><br>page, you can see an option to return an item. Just click on the box and follow<br><br>the instructions.</span><br><br>
</div>
<br><br><div style="margin:0in 11.25pt 0.0001pt;line-height:normal">
<br><br><span style='font-size:10pt;font-family:Symbol,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>·<span style='font-size:7pt;font-family:"Times New Roman"'> </span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">You can now drop off your return to any (brand) store across the<br><br>KSA.</span><br><br>
</div>
<br><br><div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<br><br><div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Here’s what you need<br><br>to do.</span></div>
<br><br><div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<br><br><div style="margin:0in 11.25pt 0.0001pt;line-height:normal">
<br><br><span style='font-size:10pt;font-family:Symbol,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>·<span style='font-size:7pt;font-family:"Times New Roman"'> </span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">Visit your nearest store: Wrap your returns in their original<br><br>shipping packaging and bring it along with your invoice to any (brand) store in<br><br>the KSA.</span><br><br>
</div>
<br><br><div style="margin:0in 11.25pt 0.0001pt;line-height:normal">
<br><br><span style='font-size:10pt;font-family:Symbol,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>·<span style='font-size:7pt;font-family:"Times New Roman"'> </span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Hand over your return: An authorized staff member will take your<br><br>package and hand you an acknowledgement receipt. Please keep this safe.</span><br><br>
</div>
<br><br><div style="margin:0in 11.25pt 0.0001pt;line-height:normal">
<br><br><span style='font-size:10pt;font-family:Symbol,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>·<span style='font-size:7pt;font-family:"Times New Roman"'> </span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Receive your refund: After we check your returns, we'll process<br><br>your refund. If you’ve paid by cash, you can ask for a cash refund. It can also<br><br>be refunded to your My Credit account for online purchases. If you’ve paid by<br><br>card, you can receive a refund to your card.</span><br><br>
</div>
<br><br><div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<br><br><div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Don't forget to check<br><br>the returns policy first to see which products we don't take back. You have<br><br>within 14 days to do a return and a refund.</span></div>
<br><br><div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<br><br><div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Feel free to get in<br><br>touch with us for further assistance.</span></div>
<br><br><div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<br><br><div style="margin-bottom:0.0001pt;line-height:normal">
<br><br><div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Your friends,</span></div>
<br><br><div>
<br><br><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>The</span><span> </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>S</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>upport Team</span><br><br>
</div>
<br><br>
</div>
<br><br>
</div></div>
<br><br><div dir="ltr">
<br><br>
</div>
<br><br>
</div>
<br><br><br><br><br><br>	<br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1410527