From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
Date: Tue, 18 Aug 2020 06:53:21 -0700 (MST)

Hi Team, 

Problem Statement: Late Shipping 
Order Date : 
Order ID: 
Tracking ID: 
Assistance Required: Need Urgent Delivery 
Issue Description: Customer placed order on 17 oct and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 
Customer is chasing us for his/her order so we request you to expedite the delivery date asap. 

Regards, 
Ebrahim Hageb