Subject: Missing Item BABYSHOP TEAM // Refund approval Order ID: 6213932908
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 8 Sep 2020 03:52:00 -0700 (MST)

Hi Team 

Problem Statement: Missing Item BABYSHOP TEAM // Refund approval. 
Order Date : Aug 5, 2020 
Order ID: 6213932908 
Tracking ID: FP08050001681 
Delivery Date: Aug 6, 2020 
Item ID: 161595550 
​Item price: 115 

Issue Description : The Customer placed the order on 29th of Apr, and it is pending since then, Customer emailed us informing that he placed order for (Luvena Fortuna Plush Animal and Blanket Set) and there is a piece is missing. Customer also shared us the picture of the item which they received. 

Case history : The customer reached out to us on 15th of Aug and since then no action has been taken on this issue. 

Customer's history : The customer is with us since 8/10/2018 and this is his 10th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Ebrahim Hageb