Subject: New Reply Received - Conversation with سعيد الكثيري
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 08 Jan 2022 13:09:34 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Conversation with سعيد الكثيري  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
<a id="OWAAM000001" href="mailto:[email-masked]" rel="noreferrer">@Homeboxmanager Riyadhgallery</a>?</div>
<div id="ms-outlook-mobile-signature" dir="auto">
<div>
<br>
</div>
Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, January 8, 2022 1:34:39 PM<br>
<b>To:</b> Homeboxma Riyadhgallery &lt;[email-masked]&gt;; Homeboxcrm Riyadhgallery &lt;[email-masked]&gt;; Homeboxrtl Riyadhgallery &lt;[email-masked]&gt;; Homeboxmanager Riyadhgallery &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Nabeel Haji &lt;[email-masked]&gt;; Landmark Group &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3727887] - Click &amp; Collect-MOC-Order No.6378074011/Late delivery

</div>
<div> </div>

<div lang="EN-US" style="word-wrap:break-word">
<div class="x_WordSection1">
<div class="x_MsoNormal">Hi <a id="OWAAMB4B601C128954C949F58FDDC1C97AC66" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Homeboxma Riyadhgallery</span></a>
<a id="OWAAM3CFA1E7643FA4EB99879E229EC3D111D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Homeboxcrm Riyadhgallery</span></a>,</div>
<div class="x_MsoNormal">Please check if we receive the order, the customer escalated to MOC.</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Thank you.</div>
<div class="x_MsoNormal"> </div>
<div>
<div class="x_MsoNormal">
<b><span style="color:#1F497D">Best Regards</span></b><b><span style="font-size:12.0pt; color:#1F497D"></span></b>
</div>
<div class="x_MsoNormal">
<b><span style='font-size:12.0pt; font-family:"Century Gothic",sans-serif; color:#1F497D'>Hamza.AbuAzzam
</span></b><span style='font-size:9.0pt; font-family:"Tahoma",sans-serif; color:#777777'><br>
Customer Care Center - Home box - KSA</span><b><span style='font-size:12.0pt; font-family:"Century Gothic",sans-serif; color:#1F497D'></span></b>
</div>
<div class="x_MsoNormal"><span style='font-size:7.0pt; font-family:"Arial",sans-serif; color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
<div class="x_MsoNormal">
<a href="www.homeboxstores.com" rel="noreferrer"><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:gray'> |
</span><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt; font-family:"Arial",sans-serif; color:#777777'></span>
</div>
<div class="x_MsoNormal">
<span style="color:#1F497D"><img width="164" height="53" id="x_Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NDc3NDkxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VWkIgz97TnIDLGVx3pV7qB1dbUoGBdBo3Nu4bZqMbUg" alt="lg" style="width:1.7083in; height:.552in"></span><span style="color:blue"><img width="67" height="60" id="x_Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NDc3NDkxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.eMpMkWXkKuXoyHrEVX7qHfgqjMuOLMzJN5WKEF-fdbQ" alt="hb" style="width:.6979in; height:.625in"></span>
</div>
</div>
<div class="x_MsoNormal"> </div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<div class="x_MsoNormal">
<b>From:</b> Homeboxma Riyadhgallery &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Friday, January 07, 2022 12:56 AM<br>
<b>To:</b> Landmark Group &lt;[email-masked]&gt;; Homeboxcrm Riyadhgallery &lt;[email-masked]&gt;; Homeboxrtl Riyadhgallery &lt;[email-masked]&gt;; Homeboxmanager Riyadhgallery &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3727887] - Conversation with <span lang="AR-SA" dir="RTL">سعيد الكثيري</span>
</div>
</div>
</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal"><span style="color:black">Dear team,</span></div>
<div class="x_MsoNormal"><span style="color:black"> </span></div>
<div class="x_MsoNormal"><span style="color:black">Please be informed that mentioned order items still we didn’t receive from WH.</span></div>
<div class="x_MsoNormal"><span style="color:black"> </span></div>
<div class="x_MsoNormal" style="margin-bottom:12.0pt">
<span style="color:black">• </span>
<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>6378074011</span><span style="color:black"></span>
</div>
<div class="x_MsoNormal"><span style="color:black">Regards,</span></div>
<div class="x_MsoNormal"><span style="color:black">Mohamed Rilah.</span></div>
<div class="x_MsoNormal"><span style="color:black"> </span></div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<div class="x_MsoNormal">
<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, January 6, 2022 3:23 PM<br>
<b>To:</b> Homeboxma Riyadhgallery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homeboxcrm Riyadhgallery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Homeboxrtl Riyadhgallery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homeboxmanager Riyadhgallery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3727887] - Conversation with <span lang="AR-SA" dir="RTL">
سعيد الكثيري</span>
</div>
</div>
</div>
<div class="x_MsoNormal"> </div>
<div>
<b><i><span style="font-size:13.5pt; color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
<div>
<div>
<div>
<div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Hi Team,<br>
<br>
Problem Statement: Late Delivery C&amp;C<br>
Order Date : ​Jan 1, 2022<br>
Order ID: ​6378074011<br>
Store Code: ​Home Box29031<br>
Tracking ID: ​637807401122999991</span></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'><br>
Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not.<br>
<br>
Regards,<br>
Ebrahim Hageb</span></div>
</div>
</div>
</div>
<div class="x_MsoNormal">
<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'><br>
</span><span style="font-size:1.0pt; font-family:fdtktid; color:white">3727887:1125156</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
</span>
</div>
</div>
</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3727887