Subject: Ticket Assigned - need late coll
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 10 Dec 2021 08:47:26 +0000

Hi Ebrahim Qasem,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need late coll sam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sam Bot:  Hi Sam ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508955461            02:41 PM, 23rd Nov                     sam                    Order #9512694194           02:41 PM, 23rd Nov                     sam                    follow up on return request           02:41 PM, 23rd Nov                     sam                    its been more than a week now           02:41 PM, 23rd Nov                     sam                    no one has picked up item           02:41 PM, 23rd Nov                   Abdallah                   Hi Sam  Thank you for contacting us. This's abdallah  We would be happy to help you.           02:43 PM, 23rd Nov                     sam                    ok           02:44 PM, 23rd Nov                     sam                    Order #9512694194 follow up on return request its been more than a week now no one has picked up item           02:45 PM, 23rd Nov                     sam                    the agent who processed my return told me it will be picked up 3-5 days from the request creation.           02:48 PM, 23rd Nov                     sam                    abdallah are you there           02:49 PM, 23rd Nov                   Abdallah                   We request you to please allow us some time to be verified, stay with us           02:54 PM, 23rd Nov                   Abdallah                   We request you to please confirm if this is your correct contact number, 971508955461           02:55 PM, 23rd Nov                     sam                    yes thats correct           02:57 PM, 23rd Nov                   Abdallah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           02:59 PM, 23rd Nov                   Abdallah                   Do you have any other inquiries?           02:59 PM, 23rd Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:03 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3437861