Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Dec 2021 07:22:03 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Delivery  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMAC976F78669849EC8709133D5759DD9C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nusaybah Alzuman</span></a>,</div>
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<div class="MsoNormal">I have republished Customer Picked up status for the order.</div>
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<div class="MsoNormal">Please verify whether its updated in Hyrbis.</div>
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<div class="MsoNormal">Thanks &amp; regards,</div>
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<div class="MsoNormal">Vijay Mandal</div>
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<div class="MsoNormal">+91 7003673057</div>
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<div class="MsoNormal">[email-masked]</div>
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<div>From: Nusaybah Alzuman &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, December 6, 2021 12:05 PM<br>
<b>To:</b> Jagmohan Urmaliya (TCS) &lt;[email-masked]&gt;; Amit Sinha (TCS) &lt;[email-masked]&gt;; LMG OMS &lt;[email-masked]&gt;<br>
<b>Cc:</b> Shabeer Fathul &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;;
 Nesreen Saeed &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Ahamed Fayaz (TCS) &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3390118] - Delivery - RITM0424715</div>
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<div class="MsoNormal">Hi <a id="OWAAM04023F548FB14467871EFEBDF090354E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jagmohan Urmaliya (TCS)</span></a>
<a id="OWAAM466C900A1AF8408DBE007A86ACC4DD57" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Amit Sinha (TCS)</span></a>
<a id="OWAAM2BBC3C23A1384A1A85B2D4CADEC3EE4D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@LMG OMS</span></a>
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<div class="MsoNormal">Order update in Sahla as picked up complete but data not sync to hybris.</div>
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<div class="MsoNormal">Kindly check and update the order as picked up complete.</div>
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<div class="MsoNormal">Order Number:6367327674</div>
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<div class="MsoNormal">RITM0424715</div>
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<div class="MsoNormal">Thanks </div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, December 6, 2021 9:05 AM<br>
<b>To:</b> Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manager Othaimmallonaiza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Othaimmallonaiza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah
 Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shabeer Fathul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sreekanth Pullikkal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Samudaya Fernando Hewage &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3390118] - Delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly note that as per hybris order status still showing (READY_TO_SHIPPED) , please check and update as pick up complete asap.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Ebrahim Hageb<span style="border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4NDUzOTU0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.of4nOIHWuyT2w6640Wd2fj4iWmY9nD6cgg550Zq5_qc" alt="Image removed by sender."></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 1 Dec at 1:52 PM
<span class="separator">, Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear
</span><a id="OWAAM797DE098E24D42D4A35B53ABBEDA71E0" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>As requested, order status has been updated as customer pick up complete.
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif'>Nasreen Saeed</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>Centrepoint - KSA</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mobile</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>: +966 548779000</span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Ext</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>: 3169<br>
<b>Email </b>: </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b>Sent:</b> Wednesday, December 1, 2021 12:34 PM<br>
<b>To:</b> Manager Othaimmallonaiza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint
 Othaimmallonaiza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shabeer Fathul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sreekanth Pullikkal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3390118] - Delivery</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi
</span><a id="OWAAM72560F61AF684C14AB6419BC7196985B" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Nesreen Saeed</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span><a id="OWAAM167D418DC19548D58C93DDDDD90BE619" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span><a id="OWAAME24377CFD7944C36BD42D1FD06D325FE" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Nusaybah Alzuman</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>,</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Assist to get the order status updated as Pickup Complete.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order ID: 6367327674</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Store Code: ShoeMart21227</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards,</span></div>
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<b><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif'>Akshay Berry</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>Email:
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:windowtext'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>T: +971 4 5172125</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Manager Othaimmallonaiza &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;
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<b>Sent:</b> Wednesday, December 1, 2021 12:27 AM<br>
<b>To:</b> Qazi Mohammed &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
 Centrepoint Othaimmallonaiza &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;<br>
<b>Cc:</b> Shabeer Fathul &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
 Sreekanth Pullikkal &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
 Vickum Dissanayake &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
 Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
 Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;; Nusaybah Alzuman
 &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;<br>
<b>Subject:</b> RE: [#3390118] - Delivery</span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Qazi Mohammed &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;
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<b>Sent:</b> Tuesday, November 30, 2021 5:13 PM<br>
<b>To:</b> Centrepoint Othaimmallonaiza &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
 Manager Othaimmallonaiza &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;<br>
<b>Cc:</b> Shabeer Fathul &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
 Sreekanth Pullikkal &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
 Vickum Dissanayake &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
 Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
 Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;; Nusaybah Alzuman
 &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;<br>
<b>Subject:</b> FW: [#3390118] - Delivery</span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi
</span><a id="OWAAM428318DB24EB43A38188C047DBDFDB06" href="mailto:[email-masked]" rel="noreferrer"><span style="mso-bookmark:_Hlk80094920"></span><span style="mso-bookmark:_Hlk80094920"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint
 Othaimmallonaiza</span></span><span style="mso-bookmark:_Hlk80094920"></span></a><a rel="noreferrer"></a><span style="mso-bookmark:_Hlk80094920"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span></span><a id="OWAAMB3A4464449D34D359EFDDEFBBF9C9985" href="mailto:[email-masked]" rel="noreferrer"><span style="mso-bookmark:_Hlk80094920"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Othaimmallonaiza</span></span><span style="mso-bookmark:_Hlk80094920"></span></a><span style="mso-bookmark:_Hlk80094920"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk80094920"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Can you check and update is below mentioned order has delivered to store or not?</span></span></div>
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<span style="mso-bookmark:_Hlk80094920"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>If this order delivers to store kindly receive in Sahla.</span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order ID: 6367327674<br>
Store Code: ShoeMart21227</span></div>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;
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<b>Sent:</b> Tuesday, November 30, 2021 4:54 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
 Centrepoint Othaimmallonaiza &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
 Manager Othaimmallonaiza &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
 Qazi Mohammed &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
<b>Subject:</b> Fwd: [#3390118] - Delivery</span>
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<b><i><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: Order Updating<br>
Order Date : Nov 17, 2021<br>
Order ID: 6367327674<br>
Store Code: ShoeMart21227<br>
Tracking ID: 636732767422999991<br>
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Issue Description: As per hybris status READY_TO_SHIPPED and customer is saying that he already picked up please update this order .<br>
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Regards,<br>
Ebrahim Hageb</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">3390118:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3390118