Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 18 Nov 2021 07:01:44 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Returns  Ticket comment <div>Can someone people update me on where you are with my refund? This has been going on for far too long now and no one is giving me an update. I returned the goods in brand new condition at the same time as another return which I have already been refunded for.
 What is the delay? <br>
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<div>On 12 Nov 2021, at 11:10, Sally Praveen &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr"> Why are u trying to send another courier when I’ve told you this was already collected!!! Why have I not received my refund when I received my refund for the other one I sent AT THE SAME TIME!!! I’ve just received a call asking for collection
 from emirates post - are u not reading my emails?! I suggest someone gives me a call if my emails aren’t clear enough for u! I HAVE ALREADY RETURNED THE CLOTHES WHERE IS MY MONEY??????<br>
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<blockquote>On 7 Nov 2021, at 15:02, Sally Praveen &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi, 
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<div>The courier did not give anything. It was returned the same time I returned the below items:</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3ODg0MTIxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ci8KgBS6nU0pmfsQ59Jh73afbZqP6yD8_6HGLSTlSdo"><br>
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<blockquote>On 7 Nov 2021, at 14:54, Splash &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Sally,<br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for the delay in processing of your return however, we request you to please share with us the tracking number or t<strong>he return slip
</strong>which the courier may have handed over to you at the time of collecting the items from you so that we can further investigate this and help you receive your refund asap.</div>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043278841207'>image0.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3321116