Subject: RE: Missing items / Refund approval //2104538889
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 16 Nov 2021 17:39:26 +0000

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, November 11, 2021 7:13 AM
To: Akshay Berry <[email-masked]>
Cc: Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Missing items / Refund approval //2104538889

External email sender, please take precaution.
Hi Akshay,

Please assist on the below approval for the missing items.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 9, 2021 7:52:03 PM
Subject: Missing items / Refund approval //2104538889

Hi Team,

Problem Statement: Missing items / Refund approval
Order Date : Oct 31, 2021
Order ID: 2104538889
Tracking ID: 43867091166
Total Price: 630 EGP
Concept: MAX

Assistance Required: Need missing items

Issue Description: Customer placed order for 4 items but as per the customer has only received 2 items, Under the consignment details we can see that all 4 items have been shipped from our side.
The missing item
163730917 - - Space-Dyed Hooded Sweatshirt with Long Sleeves and Kangaroo Pocket
163731928 - - Solid Slim Fit Cargo Jog Pants with Pockets and Drawstring Closure

Case history : The customer reached out to us on Nov 4, 2021.we have escalated to courier but no action has been taken and then we raised to the warehouse to check for the missing item and then they informed us that 'we shipped the completely order from our side.

Customer's history : The customer is with us since 10/31/21 and this is her first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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