Subject: New Reply Received - Re:
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Nov 2021 06:41:23 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Re:   Ticket comment <div dir="ltr">Dear team,<div><br></div>
<div>Kindly note that we will arrange this RVP in the next possible run.</div>
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<div>Br.</div>
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<div>On Wed, Nov 10, 2021 at 6:17 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>There is a new comment in the ticket submitted by Nor Nor to HelpCPAE</div>
<br> Comment added by : Mohamed Nagy<br><br>Comment Content: <br><div>
<div class="MsoNormal">Dear <a id="gmail-m_-5107927785267012315OWAAM9EDEE03302504DEF93568EBD7AE4EFBC" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a>,
<a id="gmail-m_-5107927785267012315OWAAM7594A2B4578A421AB0B01AEC39406B3E" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Jamal Sabbah</span></a>,
<a id="gmail-m_-5107927785267012315OWAAMFE0D2D7666F443E7B612853FFDFB0B3D" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@[email-masked]</span></a>,</div>
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<div class="MsoNormal">Still waiting for your reply,</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mohamed Nagy</div>
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<div>From: Jessie Caparas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 4, 2021 10:14 AM<br>
<b>To:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; AbdulKareem Hassan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3074457] - Re:<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><a id="gmail-m_-5107927785267012315OWAAMF499D30F4292456F80F3A0A022005F62" href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="font-family:Calibri,sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a></div>
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<div class="MsoNormal">Can you please confirm if the pick up happened for tracking ID SD003042365</div>
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<div class="MsoNormal">Thank you and Kind Regards,</div>
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<div class="MsoNormal">Jessie Caparas</div>
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<div class="MsoNormal">T: +97145172087</div>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, October 2, 2021 11:26 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3074457] - Re:</div>
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10pt;font-family:Verdana,sans-serif;color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Dear All,<br>
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The pickup will be attempted as requested.<br>
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We will do the needful to have it arranged at the earliest convenience.<br>
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Best regards,<br>
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<span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<span>Amro Hmidat</span><br>
<span>Customer Care</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cccc63bd71ae24924689808d98575df84%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637687563573386723%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=dTqVPQyMNv%2FXAVEdJoWAfmtnCjXMa%2FrmyXhGH%2BIvZz8%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:Verdana,sans-serif;text-decoration:none"><img width="160" style="width: 1.6666in" id="gmail-m_-5107927785267012315_x0000_i1033" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png"></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span> 800 SHIPA</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cccc63bd71ae24924689808d98575df84%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637687563573396677%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=P15W9EzFd4IUUar45OTKzAQDbk%2FIPdWCASVbafnrR94%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:Verdana,sans-serif;color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a><span><span style="font-size:10pt;font-family:Verdana,sans-serif">
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;</span><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:Verdana,sans-serif">[email-masked]</span></a><span style="font-size:10pt;font-family:Verdana,sans-serif">&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>2/10/2021 8:12 AM GMT+03:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong></span><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:Verdana,sans-serif">[email-masked]</span></a><span style="font-size:10pt;font-family:Verdana,sans-serif">;
</span><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:Verdana,sans-serif">[email-masked]</span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong></span><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:Verdana,sans-serif">[email-masked]</span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#3074457] - Re:<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Subject: Late pick up</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement – Late pick up</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID: <strong><span style="font-family:-apple-system">SD003042365</span></strong></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required – Need urgent pickup</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: the customer has initiated his return request on 9/24/21 AM and till now the item/s has/has not been collected. We request you to kindly arrange an urgent collection
 as the customer complains about the lateness in the collection.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Warm Regards!</span></div>
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</span><span style="font-size:1pt;font-family:fdtktid,serif;color:white">3074457:1125156</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Jamal Sabbah</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Customer Service</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +962796227351</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>O:</strong> 80074472</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3074457