Subject: [JIRA] Jennie Prakash J mentioned you on REL-148556
From: "Jennie Prakash J (Jira)" <[email-masked]>
To: "Ebrahim Hageb" <[email-masked]>
Date: Tue, 02 Nov 2021 05:57:11 +0000

Jennie Prakash J *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-148556 Refund Rejected 3 times 6353689875 

Jennie Prakash J *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiYzIxZTE3ODdjZWY0NDUxOGJiZmRkMzBiMzg3OTE1NmUiLCJwIjoiaiJ9 )

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REL-148556 ( https://landmark.atlassian.net/browse/REL-148556?atlOrigin=eyJpIjoiYzIxZTE3ODdjZWY0NDUxOGJiZmRkMzBiMzg3OTE1NmUiLCJwIjoiaiJ9 )

Refund Rejected 3 times 6353689875 ( https://landmark.atlassian.net/browse/REL-148556?atlOrigin=eyJpIjoiYzIxZTE3ODdjZWY0NDUxOGJiZmRkMzBiMzg3OTE1NmUiLCJwIjoiaiJ9 )
Jennie Prakash J 9:57 am GST

Hi @Ebrahim Hageb Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue

View issue ( https://landmark.atlassian.net/browse/REL-148556?atlOrigin=eyJpIjoiYzIxZTE3ODdjZWY0NDUxOGJiZmRkMzBiMzg3OTE1NmUiLCJwIjoiaiJ9 )

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