Subject: [JIRA] (REL-148336) Refund Rejected 3 times 6351662535
From: "Manjunath (Jira)" <[email-masked]>
To: "Ebrahim Hageb" <[email-masked]>
Date: Tue, 26 Oct 2021 12:48:43 +0000

Manjunath *made 2 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-148336 Refund Rejected 3 times 6351662535 

Manjunath *made 2 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMjNlZTE1N2U0MTQ5NGIxZGJjYjlkMWFjMDA5MjE1NmIiLCJwIjoiaiJ9 )

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REL-148336 ( https://landmark.atlassian.net/browse/REL-148336?atlOrigin=eyJpIjoiMjNlZTE1N2U0MTQ5NGIxZGJjYjlkMWFjMDA5MjE1NmIiLCJwIjoiaiJ9 )

Refund Rejected 3 times 6351662535 ( https://landmark.atlassian.net/browse/REL-148336?atlOrigin=eyJpIjoiMjNlZTE1N2U0MTQ5NGIxZGJjYjlkMWFjMDA5MjE1NmIiLCJwIjoiaiJ9 )
Updates
Manjunath 4:45 pm GST Resolution: Done Status: To Be Assigned Completed
Comments
Manjunath 4:45 pm GST

Hi,

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

Regards,

View issue ( https://landmark.atlassian.net/browse/REL-148336?atlOrigin=eyJpIjoiMjNlZTE1N2U0MTQ5NGIxZGJjYjlkMWFjMDA5MjE1NmIiLCJwIjoiaiJ9 )

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