Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Oct 2021 14:23:59 +0000 (UTC)

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/yusmLBQ_S7J1vQlFyFxc5w~~/AALN9wA~/RgRjUVn7PVcDc3BjQgphaHsmcGFifw3iUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear team, <br>
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Thank you for reaching out to Shipa Support. <br>
<br>
Well noted, we will proceed with the collection accordingly. <br>
<br>
If you require further action or assist, feel free to reply back to this email!<br>
<br>
Best Regards<br>
 
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<span class="labelnormal"><span class="labelname_sf">Dania Al-Qadi</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>20/10/2021 4:55 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; EMP561 Sajeda Alghneimin ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#3127081] Returns<br>
 
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<div>There is a new comment in the ticket submitted by mokhtar mahmoud to HelpCPAE</div>
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Comment added by : Akshay Berry<br>
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Comment Content:
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM7CCF5766D5724C46A6826A039EA7D8A7" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Aurangzeb Younas</span></a> <a href="mailto:[email-masked]" id="OWAAMC8B0BC1A95974DD7ACA2E157D874E05B" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a> <a href="mailto:[email-masked]" id="OWAAMACC55F4B5A4A426B92ADA3082BCBF483" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a>,</div>

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<div class="MsoNormal">Reminder for collection asap.</div>

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<div class="MsoNormal">Order ID: 6347736962</div>

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<div class="MsoNormal">Tracking ID: SD002929688</div>

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<div class="MsoNormal">Phone : <b>0503465185</b>
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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry</span></b></div>

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<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a></span></div>

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<div class="MsoNormal"><span style="font-size:10pt">T: +971 4 5172125</span></div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, September 27, 2021 10:32 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3127081] - Returns</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Team,  <br>
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Kindly note we updated the customer's number and we will proceed with the collection at the earliest convenience. <br>
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Best regards,  </span></div>

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<span class="labelnamesf"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Sajeda Alghneimin </span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C0afee9d2244c469974ed08d98180915f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637683211465803628%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=7PjLbT3kz0nTmWm3BhIBLleK8XgQnFJH7Kus3UqRNvA%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2OTEyNjg2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wjRtk8pzBodcELOepmlWrcdwXk9j8rZtis3jf85sUpg" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C0afee9d2244c469974ed08d98180915f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637683211465803628%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=7PjLbT3kz0nTmWm3BhIBLleK8XgQnFJH7Kus3UqRNvA%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>26/9/2021 9:15 PM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#3127081] - Returns<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Hi Team,<br>
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Problem Statement:Late Collection and update the number<br>
Order Date : Sep 5, 2021<br>
Order ID: 6347736962<br>
Tracking ID: SD002929688</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Phone : <strong><span style="font-family:'-apple-system' , serif">0503465185</span></strong></span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Address: <strong><span style="font-family:'-apple-system' , serif">434 60th Street - Sultana District - Al Hawiyah - Taif</span></strong><br>
Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created on Sep 10, 2021 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,</span></div>

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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">3127081:1125156</span>
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