Subject: New Reply Received - Online Order No. 9508040938
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 20 Oct 2021 07:57:00 +0000

Hi Ebrahim Qasem,  The customer has responded to the ticket.  Online Order No. 9508040938  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Sorry</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>New Comment!!!</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>What do you mean Please ??</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Please check attached photos
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<div class="MsoNormal"><u><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>If you will not receive the below items and take the refund action I will refer to concern areas through Abu Dhabi government portal (Consumer Protection Department)
 by next week to save my rights <span lang="AR-SA" dir="RTL"></span></span></u></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#1F4E79'>- Sustainable Printed Sleeveless Top with Lace Detail (Green - Size 14)<span lang="AR-SA" dir="RTL"></span></span></div>
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<span dir="LTR"></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#1F4E79'><span dir="LTR"></span>- Striped Midi Shirt Dress with Long Sleeves and Belt (Blue - Size L)<span lang="AR-SA" dir="RTL"></span></span>
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<span dir="LTR"></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#1F4E79'><span dir="LTR"></span>- Sustainable Printed Top with Crew Neck and Long Sleeves (Green - Size 14)</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#1F4E79'>- Sustainable Printed A - Line Maxi Skirt (Green - Size 12)</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Osama</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>0506200365</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Splash [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> Wednesday, October 20, 2021 11:26 AM<br>
<b>To:</b> Osama Al Ashry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> New comment - [#3248079] Online Order No. 9508040938</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>There is a new comment in the ticket submitted by Osama Al Ashry to HelpSPAE</span></div>
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Comment added by : Osama Al Ashry<br>
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Comment Content: </span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>السادة / سبلاش - سنتر بوينت</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>تحية طيبة</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>قمت بشراء المنتجات التالية أون لاين منذ يومين ، و عند استلامي لها تفاجأت بأن البعض منها ممزق و البعض الأخر به بقع مع بهتان فى اللون بالمقارنة بمثيلتها فى فروعكم ، والقطعة الجينز 
 لون الحزام يختلف عن لون القطعة فضلا عن المقاس الكبير لها بالمقارنة بمثيلتها فى فروعكم كما هو موضح بالصور المرفقة .</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>يرجى العلم بأن هذا التصرف من جانبكم يصنف كنوع من أنواع الغش التجارى و هذا غير مقبول من شركة كبيرة مثل شركتكم ، لذا أطلب استرجاع القطع الأربعة أدناه بأسرع وقت مع ضرورة ارسال مندوبكم
 لاستلام القطع اليوم قبل الساعة 2.00 </span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>PM</span><span dir="RTL"></span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span dir="RTL"></span> من نفس
 عنوان العمل المسجل لديكم أو ارسال المندوب لاستلام القطع من عنوان المنزل المشار إليه أدناه نظرا لعطلة المولد النبوى و ما يتبعها من عطلة نهاية الأسبوع ، أو الإفادة عن إمكانية استرجاع الأغراض عن طريق أحد فروعكم فى أبوظبى ، و ذلك مع الإشارة بأن أى تأخير من جانبكم
 فى استرجاع الاغراض و رد القيمة سوف يضطرنى بإبلاغ إدارة حماية المستهلك عن طريق منصة حكومة أبوظبى الأسبوع القادم على الأكثر ..</span>
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<span dir="LTR"></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span dir="LTR"></span>- Sustainable Printed Sleevelless Top with Lace Detail (Green - Size 14)<span lang="AR-SA" dir="RTL"></span></span>
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<span dir="LTR"></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span dir="LTR"></span>- Striped Midi Shirt Dress with Long Sleeves and Belt (Blue - Size L)<span lang="AR-SA" dir="RTL"></span></span>
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<span dir="LTR"></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span dir="LTR"></span>- Sustainable Printed Top with Crew Neck and Long Sleeves (Green - Size 14)</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>- Sustainable Printed A - Line Maxi Skirt (Green - Size 12)</span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>أسامة العشرى</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span dir="RTL"></span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span dir="RTL"></span>0506200365</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>عنوان المنزل</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>بنى ياس شرق 9</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>بناية بنك ابوظبى الاول </span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Attachments : 1.
<a href="http://helpae.splashfashions.com/helpdesk/attachments/2043268992444" rel="noreferrer">20211020_091652.jpg</a><br>
2. <a href="http://helpae.splashfashions.com/helpdesk/attachments/2043268992447" rel="noreferrer">
20211020_091838.jpg</a><br>
3. <a href="http://helpae.splashfashions.com/helpdesk/attachments/2043268992448" rel="noreferrer">
20211020_092008.jpg</a> <br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3248079:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043269003019'>Photo 1.pdf</a><br />2. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043269003020'>Splash Photo 2.pdf</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3248079