Subject: [JIRA] Reshmaa KJ mentioned you on REL-147986
From: "Reshmaa KJ (Jira)" <[email-masked]>
To: "Ebrahim Hageb" <[email-masked]>
Date: Sun, 17 Oct 2021 13:38:05 +0000

Reshmaa KJ *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-147986 Refund Rejected 3 times 6350462615 

Reshmaa KJ *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiZmI4ZTcxNzYzMzVhNDE3MGE0ZjRmZTgxM2MzODExYWUiLCJwIjoiaiJ9 )

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REL-147986 ( https://landmark.atlassian.net/browse/REL-147986?atlOrigin=eyJpIjoiZmI4ZTcxNzYzMzVhNDE3MGE0ZjRmZTgxM2MzODExYWUiLCJwIjoiaiJ9 )

Refund Rejected 3 times 6350462615 ( https://landmark.atlassian.net/browse/REL-147986?atlOrigin=eyJpIjoiZmI4ZTcxNzYzMzVhNDE3MGE0ZjRmZTgxM2MzODExYWUiLCJwIjoiaiJ9 )
Reshmaa KJ 5:38 pm GST

Hi Ebrahim Hageb ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=60f6d4a0d5c9290069634938 )

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-147986?atlOrigin=eyJpIjoiZmI4ZTcxNzYzMzVhNDE3MGE0ZjRmZTgxM2MzODExYWUiLCJwIjoiaiJ9 )

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