Subject: Re: On Validation Order Order ID: 8395529292
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, [email-masked], anju john <[email-masked]>
Date: Wed, 5 Aug 2020 07:00:36 -0700 (MST)

Hi Team, 

The customer is claiming that the amount for the order 8395529292 has been deducted, and shared with us the proof PFA 

Need your assistance. 
Please refund if the amount has been captured. 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 16:30:55 
Subject: On Validation Order Order ID: 8395529292 

Hi Team, 

Problem Statement: On Validation Order 
Order Date : Aug 3, 2020 
Order ID: 8395529292 

Issue Description: The order was on Jun 10, 2020 but hybris status showing that it is on validation as customer already payed to above order number and to 8395530551 and the customer is chasing us for her money. 

Regards, 
Ebrahim Hageb