Subject: KNET Refund - 8394595690
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>
Date: Mon, 3 Aug 2020 07:01:55 -0700 (MST)

Hi Team, 

With reference to the order number: 8394595690 

Please assist with processing of KNET refund for this order. The KNET Refund Ticket ID is: 03469003 and the order was On Validation Cancel. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 3 August, 2020 12:51:03 
Subject: On Validation Order ID: 8394595690 

Hi Team, 

Problem Statement: On Validation Order 
Order Date : Jul 29, 2020 
Order ID: 8394595690 

Issue Description: The order was on Jul 29, 2020 but hybris status showing that it is on validation as customer already payed and the customer is chasing us for his order. 

Regards, 
Ebrahim Hageb