Subject: RE: Refund Not Processed Order ID: 6487381023
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ebrahim <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 26 Jul 2020 08:13:40 +0000

Hi Shakeeb,

As per our records, refund has been processed successfully.

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, July 24, 2020 5:53 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Ebrahim <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund Not Processed Order ID: 6487381023

External email sender, please take precaution.
Hi Malik,

Please advise.

regards
shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 26 June, 2020 20:20:47
Subject: Refund Not Processed Order ID:  6487381023

Hi Team,

With reference to order #6487381023
RMA: 23808022

As per the hybris the refund has been done from our end on 5/26/20. But customer claiming that he has not received the refund. kindly check and update us refund status.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 25 June, 2020 13:55:16
Subject: Refund Not Processed Order ID:  6487381023

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Apr 29, 2020
Order ID:  6487381023
Tracking ID:  45946542121
RMA:  23808022

Assistance Required: Need refund for customer.
Issue Description:kindly check the attachment and do the needful asap and update us.

Regards,
Ebrahim Hageb

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