Subject: Re: Need POD Order ID: 6486594309
From: Prakash Iyangar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ebrahim <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, ksalmglogistics Rydconloc <[email-masked]>, ArishLaila <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Date: Fri, 17 Jul 2020 19:54:19 +0000

Approved for manual refund

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________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, July 17, 2020 2:23:22 PM
To: Prakash Iyangar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Ebrahim <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; ksalmglogistics Rydconloc <[email-masked]>; ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Subject: Re: Need POD Order ID: 6486594309

External email sender, please take precaution.

Hi Prakash,

Any update ?

________________________________
From: "Shakeeb Arsalan" <[email-masked]>
To: "prakash iyangar" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Ebrahim" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "ksalmglogistics Rydconloc" <[email-masked]>, "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>
Sent: Friday, 26 June, 2020 18:56:37
Subject: Re: Need POD Order ID: 6486594309

Hi Prakash,

Problem Statement: lost order
Order Date : Apr 27, 2020
Order ID: 6486594309
Tracking ID: FP05021000766
Issue description : the order is marked as Delivered However the customer is claiming that he did not receive the order, We asked the courier partner for POD but we have not heard from them.
Customer's history : the customer is with us since 11/26/19  and having 6 completed orders with us. it is his first time with such complaint

Please advise us in order to close the case as it has been pending since 2 months and the customer is chasing us ever since.

Regards
Shakeeb
________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]>
To: "ksalmglogistics Rydconloc" <[email-masked]>, "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Ebrahim" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Sunday, 14 June, 2020 22:55:35
Subject: Need POD Order ID: 6486594309

Hi Team,

Kindly provide us POD of below order.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Tuesday, 2 June, 2020 18:25:35
Subject: Need POD Order ID: 6486594309

Hi Team,

Problem Statement: Need POD
Order Date : Apr 27, 2020
Order ID: 6486594309
Tracking ID: FP05021000766

Assistance Required: Need Urgent POD

Issue Description: The order was shipped from our side on May 02, 2020 and as per LMG website the order delivered to customer on May 04, 2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,
Ebrahim Hageb

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