Subject: RE: Refund Issue Order ID: 6489722844
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 15 Jul 2020 05:45:31 +0000

Hi Fauzan,

No need to request for bank statement. As per system refund processed successfully.

Customer need to check with his bank.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, July 14, 2020 10:28 PM
To: Malik Ismail <[email-masked]>
Cc: Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Refund Issue Order ID: 6489722844
Importance: High

External email sender, please take precaution.
Hi Malik,

Kindly assist us on below case. customer is chasing us for refund and refused to share bank detail. Kindly check and update us the refund status.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 27 June, 2020 23:56:42
Subject: Refund Issue Order ID:  6489722844

Hi Team,

With reference to order #6489722844
RMA: 23773363

The refund has been done from our end on 19 May 2020. But customer still claiming that he has not received the refund also refused to share bank statement.
Kindly check and update us the refund status.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 27 June, 2020 15:26:16
Subject: Customer Refused Sharing proof Order ID:  6489722844

Hi Team,

Problem Statement: Customer Refused Sharing proof
Order Date :  May 7, 2020
Order ID:  6489722844
Tracking ID:  S001215220044
RMA: 23773363

Issue Description: In hybris the refund has been initiated on 19/05/2020 and we have asked the customer for bank statement but he refused to share it with us,So we request you to check and update us asap.

Regards,
Ebrahim Hageb

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