Subject: Re: Need POD Order ID: 6483215827
From: Shakeeb Arsalan <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 10 Jul 2020 22:27:50 -0700 (MST)

Hi 
[ https://landmark.atlassian.net/browse/REL-102497 | https://landmark.atlassian.net/browse/REL-102497 ] 

Raised Jira to process the refund, @Ebrahim Abduljalil Hageb pls inform the customer & close the issue once the RMA is processed 

From: "uqadri" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "csecomsupport" <[email-masked]>, "keyaccounts-ksa" <[email-masked]> 
Sent: Saturday, 11 July, 2020 10:19:18 
Subject: RE: Need POD Order ID: 6483215827 

Dear Shakeeb , 

Below for your information as you requested, kindly advise. 

	

Barcode 	

Scan Time 	

Remarks 

290087006179 	

5/14/2020 4:16 	

Shipment delivered 

171087006180 	

5/13/2020 11:31 	

RTN TO LAND MARK 

Regards. 

Usman Aslam Qadri 

Key Accounts - KSA 

Customer Service Department 
SMSA Express Transportation Co. Ltd. 

Telephone +966-11-4633999 ext-8019 

[ http://www.smsaexpress.com/ | www.smsaexpress.com ] 

P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary. 

From: Shakeeb Arsalan [mailto:[email-masked]] 
Sent: Friday, July 10, 2020 7:14 PM 
To: Usman Aslam Qadri; CS E-Commerce Support; Key Accounts - KSA 
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Apoorv Joshi; Ebrahim; [email-masked] 
Subject: Re: Need POD Order ID: 6483215827 

Hi Team, 

Order ID: 6483215827 

Tracking ID: 290087006179 

Please confirm, did you deliver full shipment or not ? 
if yes pls provide POD. 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 26 June, 2020 19:14:56 
Subject: Need POD Order ID: 6483215827 

Hi Team, 

Problem Statement: Need POD 
Order Date : Apr 17, 2020 
Order ID: 6483215827 
Tracking ID: 290087006179 

Assistance Required: Need Urgent POD 

Issue Description: The order was shipped from our side on 5/14/20 and as per shipa website the order delivered to customer on 5/14/20, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID. 

Regards, 
Ebrahim Hageb