Subject: Re: Knet Refund/ On Validation Order 8388999471
From: Seeta Seeta <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 26 Jun 2020 07:08:11 -0700 (MST)

same case 

Payment Transactions 

Time 
Type 
Request id 
Amount 
Transaction status 
Transaction status details 

+ 
	
6/22/20 10:45 PM 
	
CAPTURE 
	
8388999471 
	
KWD40.42 
	
ACCEPTED 
	
COMMUNICATION_PROBLEM 

Thanks & Regards, 
Seeta Kunwar 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 26 June, 2020 17:30:37 
Subject: Knet Refund/ On Validation Order 8388999471 

Hi Team, 

Problem Statement: On Validation Order 
Order Date : Jun 22, 2020 
Order ID: 8388999471 

Issue Description: The order was on Jun 22, 2020 but hybris status showing that it is on validation as customer already payed and the customer is chasing us for his order. 

Regards, 
Ebrahim Hageb