Subject: RE: Lost Order / Refund Approval ID: 6481628467
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 09:53:47 -0700 (PDT)

Dear Team,

Kindly note that we are looking into it with the concerned team and we will get back to you with an update as soon as possible.

Thank you

Best Regards,

Haneen Sweidan

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer <[email-masked]>

Sent: 20/6/2020 5:29 PM GMT+03:00

To: [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: Re: Lost Order / Refund Approval ID: 6481628467

Hi Sachin,

Problem Statement: Refund Approval

Order Date : 14-Apr-2020

Order ID: 6481628467

Tracking ID: S000895126602 , S001013654927

Amount to be refunded : SAR 1314.00

Assistance Required: Need Refund approval

Issue Description: The order was shipped from our side in two shipments omne was on 15-Apr-2020 and the other one on 22-Apr-2020 and as per shipa website the order delivered to customer one on 30-Apr-2020 and the other one on 02-May-2020, But customer claiming that she has not received the order, We have asked them for POD but they did not get back to us.

The customer is chasing us for the order,

Customer history :  the customer is with us since Matr 2020 and having 3 completed orders with us, and it is the first time he is reporting such issue.

Please advise

Regards,

Shakeeb

From: "Seeta Seeta" <[email-masked]>

To: "Aessam" <[email-masked]>, "nali" <[email-masked]>

Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Support" <[email-masked]>

Sent: Monday, 25 May, 2020 16:12:20

Subject: Re: Need POD Order ID: 6481628467

Hi Team,

With reference to the tracking number S000895126602, the customer is claiming that he has not received the order so we request you to provide us the proof of delivery for mentioned tracking number on urgent basis.

Thanks & Regards,

Seeta Kunwar

من: "Ebrahim" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>

نسخة كربونية: "Fauzan Ahmad، Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>

المُرسل: الإثنين 25 مايو، 2020 2:24:55 م

الموضوع: Need POD Order ID: 6481628467

Hi Team,

Problem Statement: Need POD

Order Date : 14-Apr-2020

Order ID: 6481628467

Tracking ID: S000895126602

Assistance Required: Need Urgent POD

Issue Description: The order was shipped from our side one on 15-Apr-2020 and the other one on 22-Apr-2020 and as per shipa website the order delivered to customer one on 30-Apr-2020 and the other one on 02-May-2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,

Ebrahim Hageb