Subject: Re: Refund Order ID: 6482430934 // 290088742855
From: Shakeeb Arsalan <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, Arish Laila <[email-masked]>, suvadeep saha <[email-masked]>, ramesh gottimukkala <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, sachin maheshwari <[email-masked]>, varun sharma <[email-masked]>, Ebrahim <[email-masked]>
Date: Tue, 23 Jun 2020 09:25:59 -0700 (MST)

+ Ebrahim 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "sachin maheshwari" <[email-masked]>, "varun sharma" <[email-masked]> 
Sent: Tuesday, 23 June, 2020 21:54:40 
Subject: Re: Refund Order ID: 6482430934 // 290088742855 

Hi Team 

Problem Statement: Refund / Returned items 

Order Date : 16-Apr-2020 

Order ID: 6482430934 
Return Tracking ID: 290088742855 
RMA : 23919484 
Returned items : 162324685 - 162208817 - 162400605 - 162198923 - 159965488 - 161076756 - 161076753 - 161076752 - 159965491 - 162071631 - 162356187 - 162356133 - 162356233 - 162356242 
Assistance Required: As per SMSA the items mentioned above have been returned back to you, Kindly check and if you have received it Kindly process the created RMA mentioned above. 

Regards, 
Shakeeb 

From: "uqadri" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "csecomsupport" <[email-masked]>, "keyaccounts-ksa" <[email-masked]> 
Sent: Tuesday, 9 June, 2020 11:14:09 
Subject: RE: Need POD Order ID: 6482430934 // 290088742855 

Dear Shakeeb , 

Below for your information as you requested. 

	

Barcode 	

Scan Time 	

Remarks 

171088742866 	

5/10/2020 13:37 	

RTN TO LAND MARK 

290088742855 	

5/8/2020 15:25 	

Shipment delivered 

Regards. 

Usman Aslam Qadri 

Key Accounts - KSA 

Customer Service Department 
SMSA Express Transportation Co. Ltd. 

Telephone +966-11-4633999 ext-8019 

[ http://www.smsaexpress.com/ | www.smsaexpress.com ] 

P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary. 

From: Shakeeb Arsalan [mailto:[email-masked]] 
Sent: Monday, June 8, 2020 6:37 PM 
To: Usman Aslam Qadri; CS E-Commerce Support; Key Accounts - KSA 
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Apoorv Joshi; Ebrahim; [email-masked] 
Subject: Re: Need POD Order ID: 6482430934 

Hi Team. 

Kindly ssist regarding the following concern. 

regards 
shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 4 June, 2020 20:10:54 
Subject: Need POD Order ID: 6482430934 

Hi Team, 

Problem Statement: Need POD 
Order Date : Apr 16, 2020 
Order ID: 6482430934 
Tracking ID: 290088742855 

Assistance Required: Need Urgent POD 

Issue Description: The order was shipped from our side on Apr 25, 2020 and as per shipa website the order delivered to customer on May 08, 2020, But customer claiming that she has received just one item from the order, Kindly check if shipment has been shipped from WH. 

Regards, 
Ebrahim Hageb