Subject: RE: Lost Order / Refund Approval 8378000313
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>, olm kuwait <[email-masked]>, Midhun Madhu <[email-masked]>
Date: Sun, 21 Jun 2020 04:33:50 +0000

Process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, June 20, 2020 6:07 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>; olm kuwait <[email-masked]>; Midhun Madhu <[email-masked]>
Subject: Re: Lost Order / Refund Approval 8378000313

External email sender, please take precaution.
Hi Sachin,

Problem Statement: Refund Approval / lost order
Order Date : 15-Apr-2020
Order ID: 8378000313<callto:8378000313>
Tracking ID: FP04181000416
Amount to be refunded : KWD30.80

Assistance Required: Pls provide approval in order to refund the customer and close the case.

Issue Description: The order was shipped from our side on 18-Apr-2020 and as per LMG website the order delivered to customer on 08-May-2020, But customer claiming that he has not received the order, the issue has been raised to the courier to provide POD but they did not get back to us.

Customer's History : it is the customer's first order with us.

Regards,
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 9 June, 2020 21:09:05
Subject: Re: Need POD Order ID: 8378000313

Hi Team,

Any Update ?

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 4 June, 2020 19:42:24
Subject: Re: Need POD Order ID: 8378000313

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 29 May, 2020 13:16:17
Subject: Need POD Order ID: 8378000313

Hi Team,

Problem Statement: Need POD
Order Date : 15-Apr-2020
Order ID: 8378000313<callto:8378000313>
Tracking ID: FP04181000416

Assistance Required: Need Urgent POD

Issue Description: The order was shipped from our side on 18-Apr-2020 and as per LMG website the order delivered to customer on 08-May-2020, But customer claiming that he has not received the order, Kindly check and share with us the POD and customer ID.

Regards,
Ebrahim Hageb

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