Subject: Re: Need POD Order ID: 6486140247
From: Shakeeb Arsalan <[email-masked]>
To: prakash iyangar <[email-masked]>, Otto Vangraan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 16 Jun 2020 04:48:08 -0700 (MST)

Hi Prakash/ Otto, 

Problem Statement: Refund approval / lost order 
Order Date : Apr 26, 2020 
Order ID: 6486140247 
Tracking ID: S001088342045 
Total Price : SAR 542.00 
Issue description : On hybris the order has been marked as delivered, However the customer is claiming that he did not receive the order, 
We escalated the issue to the courier partner asking for POD but we did not get any reply. 

Customer's History : it is the customer's first order with us. 

Assistance required : Refund approval to close this issue as the customer is chasing us constantly 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 28 May, 2020 17:40:11 
Subject: Need POD Order ID: 6486140247 

Hi Team, 

Problem Statement: Need POD 
Order Date : Apr 26, 2020 
Order ID: 6486140247 
Tracking ID: S001088342045 

Assistance Required: Need Urgent POD 

Issue Description: The order was shipped from our side on Apr 28, 2020 and as per shipa website the order delivered to customer on 14/05/2020, But customer claiming that he has not received the order, Kindly check and share with us the POD and customer ID. 

Regards, 
Ebrahim Hageb