Subject: RE: On Validation Order 6493216850
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 15 Jun 2020 13:02:27 +0000

Hi Shakeeb,

Noted. Escalated to finance.

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, June 15, 2020 4:57 PM
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: On Validation Order 6493216850

External email sender, please take precaution.
Hi Malik,

Problem Statement: On Validation Order
Order Date : May 20, 2020
Order ID: 6493216850<callto:6493233593>
Sadad Transaction ID: P1000000000004724834

Customer's bank details
-Account's holder Name: Asya Mohamed Obaid Al-Omari Al-Sharif
-Bank Name: Al-Rajhi
- Bank account No: 246608010467003
-IBAN : SA7780000246608010467003
- The account type: current account
- the branch: Sixty Street

Please do the needful

Regards,
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 5 June, 2020 18:37:18
Subject: Re: On Validation Order 6493233593

Hi Team,

Order ID: 6493216850
Account Details:

-Account's holder Name: Asya Mohamed Obaid Al-Omari Al-Sharif
-Bank Name: Al-Rajhi
- Bank account No: 246608010467003
-IBAN : SA7780000246608010467003
- The account type: current account
- the branch: Sixty Street

Regards,
Ebrahim Hageb
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 1 June, 2020 18:51:34
Subject: Re: On Validation Order 6493233593

Hi Ebrahim,

The order NO where the amount has been capture is 6493216850,
To proceed with the manual refund Please ask the customer to provide his bank details"
-Account's holder Name
-Bank Name
- Bank account No
-IBAN
- The account type
- the branch

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 26 May, 2020 15:25:07
Subject: On Validation Order 6493233593

Hi Team,

Problem Statement: On Validation Order
Order Date : May 21, 2020
Order ID: 6493233593
Sadad Transaction ID: P1000000000004724834

Issue Description: The order was ordered on May 21, 2020  but hybris status showing that it is on validation as customer already payed and the customer is chasing as for is order.

Regards,
Ebrahim Hageb

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