Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Nov 2020 10:08:12 +0000

Hi Ammar Asif,  The customer has responded to the ticket.    Ticket comment <div>Dear All,<br>
<br>
Kindly note our team has contacted the customer to follow up on this. <br>
<br>
The customer's issue is not with the delivery assistant taking 450 and an extra riyal, but rather they say that the total value of the order should be 375, not 449 as listed on the order. <br>
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Please advise. <br>
<br>
Best regards, 
</div>
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<span class="labelnormal"><span class="labelname_sf">Bassil Thayabeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>17/11/2020 10:49 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1656220] -<br>
 
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<div dir="ltr"> Problem Statement: charged more than order value<br>
Order Date : 6237361277<br>
Order ID: Oct 30, 2020<br>
tracking ID : SD000326297<br>
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Assistance Required: Need necessary action<br>
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Issue Description: please inform us as soon as amount is refunded to the customer<br>
<br>
regards<br>
ammar asif</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1656220