Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Nov 2020 05:28:56 +0000

Hi Ammar Asif,  The customer has responded to the ticket.    Ticket comment <div> 
</div>
<div>Dear All,<br>
<br>
<br>
<br>
<br>
<br>
Kindly note that we will check and revert back to you. <br>
<br>
<br>
<br>
<br>
<br>
Best regards<br>
<br>
<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>16/11/2020 6:11 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1656220] -<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr"> Problem Statement: charged more than order value<br>
Order Date : 6237361277<br>
Order ID: Oct 30, 2020<br>
tracking ID : SD000326297<br>
<br>
Assistance Required: Need necessary action<br>
<br>
Issue Description: the customer has complained that the courier boy has charged 1 sar extra than the order value 449.00<br>
<br>
could you please tell us how you are going to refund the customer so that we can pacify the customer's anger.<br>
<br>
regards<br>
ammar asif</div>
</div>
</div>
<br>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1656220