Subject: New Reply Received - Re: Exchange
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Nov 2020 11:00:15 +0000

Hi Ammar Asif,  The customer has responded to the ticket.  Re: Exchange  Ticket comment <div dir="auto">Hello. 15 days after 30th October when I made a refund and still not received it yet!!</div>
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<div>On Sun, 8 Nov 2020, 17:16 evalyne mutinda, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hello.<div dir="auto">I made a refund on 30th November2020 since my item couldn't be exchanged. It was to take 5-7days but todate i haven't received it yet. </div>
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<div dir="auto">What are your terms regarding refund?</div>
<div dir="auto">Attached is the text send to me then</div>
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<div dir="auto">Your refund for order 9609840159 is on its way &amp; will be credited in 5-7 business days. Please check your email for more details.<br>
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<div dir="auto">Thanks</div>
<div dir="auto">Margaret</div>
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<div dir="ltr" class="gmail_attr">On Sat, 31 Oct 2020, 10:38 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi evalyne mutinda,<br><br>Thank you for shopping with us.<br><br><strong dir="ltr">In the meantime, an exchange is not available for product of Centrepoint</strong>. You can return online purchases through the below three method:<br><br>·You can contact our customer support team on <strong dir="ltr">8001111027</strong> to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any (brand) store across the UAE.<br><br>Here’s what you need to do.<br><br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1616965