Subject: Re: Knet refund issue case ID: 1469832
From: Ammar Asif <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 2 Nov 2020 00:28:35 -0700 (MST)

Hi team 

any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 1 November, 2020 12:27:58 
Subject: Re: Knet refund issue case ID: 1469832 

Hi team 

any update? 

transaction ID: 025133022989 

regards 
ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 31 October, 2020 14:59:49 
Subject: Re: Knet refund issue case ID: 1469832 

Hi team 

the screenshot has been attached 
and i will share the transaction ID as soon as i get from the customer 

regards 
ammar asif 

From: "Apoorv Joshi" <[email-masked]> 
To: "Ammar Asif" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 26 October, 2020 13:10:43 
Subject: Re: Knet refund issue case ID: 1469832 

Hi Ammar, 

Please take transaction ID from the customer for the deduction and a screenshot showing the deducted amount if customer has not already shared that with you. 

Regards, 
Apoorv 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 17 October, 2020 22:38:47 
Subject: Knet refund issue case ID: 1469832 

problem statement : refund not porcessed 
order created : Sep 7, 2020 
order no : 8201978580 
amount : KWD9.92 
assistance required: need urgent refund 

Hi team 

i created Knet ticket and now the status is closed , i checked it into Knet CS sheet for refund and i found that the above order number is in the sheet , and as we were told that if the order no is in the sheet means that the refund has been initiated so i replied to the customer that the refund has been processed but he came back stating that his refund has not been initiated yet so i checked it again into the Knet sheet and i found this remark: "no details found in bank-unable to close ticket" 
what is it mean or what action should i take in this kind of case 

please assist me on the case 

regards 
ammar asif