Subject: Fwd: refund deducted twice case ID: 1492196
From: Apoorv Joshi <[email-masked]>
To: Ammar Asif <[email-masked]>
Date: Mon, 26 Oct 2020 09:21:50 -0700 (MST)

From: "Jessie Caparas" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Monday, 26 October, 2020 10:01:54 
Subject: RE: refund deducted twice case ID: 1492196 

Thanks Mohammed. 

FYI [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Mohammed Athar <[email-masked]> 
Sent: Monday, October 26, 2020 12:33 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: refund deducted twice case ID: 1492196 

Hi Jessie, 

As per the below details, we found only one credit in our bank statement. Capture of 55 SAR & REFUND of 30 SAR already done. 

Request the customer to check with his bank. 

Thanks & Regards, 

Athar Mohammed, 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 25, 2020 8:55 PM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: refund deducted twice case ID: 1492196 
Importance: High 

[ mailto:[email-masked] | @Mohammed Athar ] 

Can you please confirm on the below? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Jessie Caparas 
Sent: Saturday, October 3, 2020 11:18 AM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: refund deducted twice case ID: 1492196 

Hi [ mailto:[email-masked] | 
@Mohammed Athar ] 

Can you please confirm? 

We only see 1 captured made on September 2 nd . 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 1, 2020 1:17 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ammar Asif < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: refund deducted twice case ID: 1492196 

External email sender, please take precaution. 

Hi Team, 

Kindly assist with the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 23 September, 2020 11:49:04 
Subject: refund deducted twice case ID: 1492196 

Problem Statement: amount deducted twice 

Order Date : 02/09/20 

Order ID: 6220769070 

Tracking ID: 46175139441 

Assistance Required: Need refund for customer. 

Issue Description: as per customer he placed the order on 02/09/2020 but after 4 days the same amount 55 sar got deducted without placing the order as he shared with us the proof of deduction , now he is looking for his refund. 

​ 

please do needful. 

Regards, 

CS Team Ammar Asif 

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