Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 20 Oct 2020 08:18:02 +0000

Hi Ammar Asif,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Dear All, <br>
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Please note, the customer's location is out of our coverage areas. <br>
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Best regards
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<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>20/10/2020 7:52 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1596655] - Delivery<br>
 
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<div dir="ltr">Problem Statement: late delivery<br>
Order Date : Oct 12, 2020<br>
Order ID: 6232313003<br>
Tracking ID: SD000194890<br>
Assistance Required: Need urgent delivery.<br>
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Issue Description: the customer has placed his order on Oct 12, 2020 with the order id 6232313003, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order.<br>
<strong dir="ltr">please attempt delivery if possible ,if not possible ask customer to collect the order from your place if customer not agree return the order to the shipper. </strong><br>
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Best regards<br>
Ammar asif</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1596655