Subject: RE: refund approval of missing item case ID 1280176
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 26 Aug 2020 06:13:31 +0000

@Seeta Seeta<mailto:[email-masked]>

Find the attached approval.

From: Seeta Seeta <[email-masked]>
Sent: Friday, August 21, 2020 5:39 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund approval of missing item case ID 1280176
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order number 8390056146, the customer placed the order for 8 items and as per the hybris all items have been collected by the customer. However, the customer is claiming that out of 8 items he didn't receive 153339613 - - Weina Drive-n-Play Walker KWD 11.

The agent has already escalated the case to concern team but we didn't receive any update from them.  So we request you kindly look into concern and assist us with the case.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 21, 2020 4:10:33 PM
Subject: refund approval of missing item case ID 1280176

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1280176

Order Date : Jun 28, 2020
Order ID: 8390056146
Tracking ID: 202006301677487

Total Price : KWD11.00

Issue Description: With the reference order ID 8390056146 and tracking ID 202006301677487 , the customer has placed his order on Jun 28, 2020. but the customer received incomplete order.
he is looking for his missing item.
153339613 - - Weina Drive-n-Play Walker KWD11.00
Units:1
BABYSHOP Centrepoint21115

Case history : The customer reached out to us on 2 Jul 2020  and since then the issue was pending. i escalated to WH bot no response

Customer's history : the customer is with us since 6/28/20 and this is his first  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
ammar asif

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: refund approval of missing item case ID 1280176
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 25 Aug 2020 14:43:59 +0000

Ok, process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C68bb55090ce94021aaef08d849054d6f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637339634408738226&sdata=iQRJVkJAFcrRzXJoPQZOmgiUkCoSl7gpBBYpYefHl8I%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C68bb55090ce94021aaef08d849054d6f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637339634408748219&sdata=Y6%2BGRUyrkWocnFLX9S8mLoSlPIqumVKbSHqUnPguTsE%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 22, 2020 4:03 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: refund approval of missing item case ID 1280176
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below missing item.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 21, 2020 5:39 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: refund approval of missing item case ID 1280176
Importance: High

External email sender, please take precaution.

Hi Team,

With reference to order number 8390056146, the customer placed the order for 8 items and as per the hybris all items have been collected by the customer. However, the customer is claiming that out of 8 items he didn't receive 153339613 - - Weina Drive-n-Play Walker KWD 11.

The agent has already escalated the case to concern team but we didn't receive any update from them.  So we request you kindly look into concern and assist us with the case.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 21, 2020 4:10:33 PM
Subject: refund approval of missing item case ID 1280176

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1280176

Order Date : Jun 28, 2020

Order ID: 8390056146

Tracking ID: 202006301677487

Total Price : KWD11.00

Issue Description: With the reference order ID 8390056146 and tracking ID 202006301677487 , the customer has placed his order on Jun 28, 2020. but the customer received incomplete order.

he is looking for his missing item.

153339613 - - Weina Drive-n-Play Walker KWD11.00

Units:1

BABYSHOP Centrepoint21115

Case history : The customer reached out to us on 2 Jul 2020  and since then the issue was pending. i escalated to WH bot no response

Customer's history : the customer is with us since 6/28/20 and this is his first  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards

ammar asif