Subject: refund approval of missing item case ID 1280176
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 21 Aug 2020 03:40:33 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1280176 

Order Date : Jun 28, 2020 
Order ID: 8390056146 
Tracking ID: 202006301677487 

Total Price : KWD11.00 

Issue Description: With the reference order ID 8390056146 and tracking ID 202006301677487 , the customer has placed his order on Jun 28, 2020. but the customer received incomplete order. 
he is looking for his missing item. 
153339613 - - Weina Drive-n-Play Walker KWD11.00 
Units:1 
BABYSHOP Centrepoint21115 

Case history : The customer reached out to us on 2 Jul 2020 and since then the issue was pending. i escalated to WH bot no response 

Customer's history : the customer is with us since 6/28/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif