Subject: refund approval case ID 1309242
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 12 Aug 2020 23:07:26 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1309242 
Order Date : Mar 12, 2020 
Order ID: 6469498271 
Tracking ID: S000613333558 
Return Tracking ID: 45755878011;C15107C 
Total Price : 187 KSA 

Issue Description : 
The order was placed on Mar 12, 2020 and he raised a return request and the courier team had picked up the items but we do not know if the items were delivered to WH or not 

items detail: 
162042970 - - Printed Dress with Round Neck and Short Sleeves SAR 40.00 
162139985 - - Textured Sleeveless Denim Dress with Knot Detail SAR 67.00 
162348874 - - Rose Print Round Neck Sleeveless Dress with Bow SAR 50.00 
162041420 - - Textured Ballerinas with Bow Applique Detail SAR 30.00 

Case history : The customer reached out to us on 17 Jul 2020 and since then the issue was pending. i escalated to conloc team but there was no relevant response. 

Customer's history : the customer is with us since 08/08/19 and this is his 10th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif