Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 28 Aug 2020 01:04:35 +0000

Hi Ammar Asif,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="ltr">
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'><font color="#000000">Hi Max Support Team,</font></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'><font color="#000000"><br></font></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'><font color="#000000">The respective reply is not acceptable!</font></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'><font color="#000000"><br></font></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'><font color="#000000"><b>There is no indication in the online portal/ mobile app as this item does not fall under the non-returnable category.</b></font></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'><font color="#000000"><br></font></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'><b><font color="#000000" style="">The concerned item is "Midi shift dress" which isn't a "lingerie, bedding, sheet, comforter" and not "altered/ damaged" <u>to REJECT RETURN as per your return policy.</u></font></b></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'><b><u><font color="#000000"><br></font></u></b></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'><b><u><font color="#000000">Also, we can see a clear &amp; visible tag as "Free shipping on AED 99+ | Free Returns" below the product display. </font></u></b></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'>
<b><font color="#000000" style="">Screenshot of the same attached here to confirm. </font></b><font color="#000000"><br></font>
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<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif'><u style=""><font color="#000000" style=""><br></font></u></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif'><font color="#000000" style=""><b>Usually, e-com websites either mark clearly if any item is "Non-Returnable" or used to show such criteria while checkout. </b></font></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif'><font color="#000000" style=""><b>Which isn't followed here.</b></font></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'><b><u><font color="#ff0000"><br></font></u></b></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'><b><u><font color="#ff0000">Rejecting RETURN is not justifiable in this case, and we wish to escalate this matter to the concerned, expecting protection of customer rights.</font></u></b></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'><b><u><font color="#000000"><br></font></u></b></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'><div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0MTYwNzA5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Q5xXDUFICZiiJxgRGLWW9zAibSagun9qdVtsvJPoRkI" alt="MAX_RETRUN.jpeg" width="230" height="472"><br>
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<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'><b><u><font color="#000000"><br></font></u></b></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'><b><u><font color="#000000"><br></font></u></b></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'><font color="#000000">BR's,</font></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif;font-size:small'><font color="#000000">Vivek</font></div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;font-size:small;color:#000099"><b><u><br></u></b></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Aug 23, 2020 at 2:17 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Vivèk <br><br><br>
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<div dir="ltr">
<div dir="ltr">thank you for contacting us </div>
<div><br></div>
<div dir="ltr">sorry we are unable to accept your request as the product falls under non refundable category</div>
<div dir="ltr">hence we are unable to assist you further on that issue<br><br>Do not hesitate to contact us if you have any other inquiries.<br><br>Your friends<br>Support Team</div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043141607093'>MAX_RETRUN.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1411467