Subject: refund issue case ID 1360288
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ammar Asif <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 8 Aug 2020 11:41:34 -0700 (MST)

Hi Team, 

With reference to order # 6494991369 
One item has been cancelled by warehouse, and as per hybris a refund of ( SAR27.13 ) has been done from our end on 29 May 2020. but customer is claiming that the amount still not reflect on his account and he shared with us bank statement. 

Kindly check and update us for the refund status. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 8 August, 2020 17:37:08 
Subject: refund issue case ID 1360288 

Problem Statement: Refund Not Processed 
Order Date : May 29, 2020 
Order ID:6494991369 
Tracking ID: S001369836174/S001370256569 
Assistance Required: Need refund for customer. 

The order was placed on Mar 29, 2020 and one item got cancelled and refund had initiated on 5/29/20 but the customer claims that he did not receive the refund yet and he shared with us bank statement that proves his claim. 

please find the attachment in the above and do needful. 

Best regards 
Ammar Asif