Subject: refund approval case ID 1322781
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 4 Aug 2020 03:13:57 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1322781 

Order Date : 18-Jul-2020 
Order ID: 6209544992 
Tracking ID: FC07190001706 

Total Price : 238.5 KSA 

Issue Description: With the reference order ID 6209544992 and tracking ID FC07190001706 , the customer has placed his order on 18-Jul-2020. and the customer has received incomplete order. 

he is looking for his missing item. 

162330021 - - Juniors Textured Short Sleeves Shirt with Pocket Detail Shorts SAR 159.00 QTY 1 
162330023 - - Juniors Textured Short Sleeves Shirt with Pocket Detail Shorts SAR 159.00 QTY 1 ( He received only shirt without short of the item no:162330023 ) 

Case history : The customer reached out to us on 22 Jul 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 16/04/19 and this is his 6th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif