Subject: Refund approval. case ID 1162748
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 4 Aug 2020 00:43:40 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 
Ticket id : 1162748 
Order Date : 13-Apr-2020 
Order ID: 8377612541 
Tracking ID : FP04290001626 
Total Price : kwd 80.7 

Issue Description :The order was placed on 13-Apr-2020 and he raised a return request and he handed over the item to the courier partner as per the customer , but he did not receive the amount yet. 

items detail: 
Juniors Printed Long Sleeves T-shirt with Plain Jog Pants 
Juniors Printed Long Sleeves T-shirt with Plain Jog Pants 
Hello Kitty Printed T-shirt and Full Length Pyjamas - Set of 4 
Avengers Print Long Sleeves T-shirt and Pyjama Set 
Avengers Print Long Sleeves T-shirt and Pyjama Set 
Snoopy Printed T-shirt with Full Length Jog Pants 
Juniors Printed 4-Piece Sleepwear Set 
Juniors Printed Round Neck T-shirt and Full Length Jog Pants 
Juniors Printed Round Neck T-shirt and Full Length Jog Pants 
Juniors Printed Round Neck T-shirt with Full Length Jog Pants 
Juniors Printed Round Neck T-shirt with Full Length Jog Pants 
Disney Cars Printed Long Sleeves T-shirt with Full Length Jog Pants 
Juniors Printed Long Sleeves T-shirt with Jog Pants - Set of 2 
Juniors Graphic Print T-shirt with Short Sleeves - Set of 2 

Case history : The customer reached out to us on 6 Jun and since then the issue was pending. 
Customer's history : the customer is with us since 4/13/20 and this is his first order with us. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif 

From: "Centrepoint" <[email-masked]> 
To: "ammar asif" <[email-masked]> 
Sent: Friday, 31 July, 2020 14:13:07 
Subject: Email was not delivered to [email-masked] 

Hi Ammar Asif, 

The following message composed by you on ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1162748 | 1162748 ] failed to reach the recipient [email-masked]. 
Reason: "Message bounced - Temporary error. 

" Message content: 
Hi Team Problem Statement : Not shipped order / Refund approval. Ticket id : 1162748 Order Date : 13-Apr-2020 Order ID: 8377612541 Tracking ID : FP04290001626 Total Price : kwd 7.9 Issue Description :The order was placed on 13-Apr-2020 and he raised a return request and he handed over the item to the courier partner as per the customer , but he did not receive the amount yet. items detail: Juniors 4-Piece Printed T-shirt and Pyjama Set Case history : The customer reached out to us on 6 Jun and since then the issue was pending. Customer's history : the customer is with us since 4/13/20 and this is his first order with us. Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. Best Regards ammar asif 
1162748:1125156