Subject: on validation cancelled: knet refund issue case ID 1327121
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 25 Jul 2020 01:25:25 -0700 (MST)

Problem Statement: Refund Not Processed 
Order Date : 23-Jul-2020 
Order ID:8393777416 
Tracking ID: na 
Assistance Required: Need refund for customer. 
Ticket ID : 03464004 

The order was placed on 23-Jul-2020 but as per record the order got cancelled on validation and the amount got deducted but not credited back into customer's account yet. 

please do needful. 

Best regards 
Ammar Asif