Subject: Knet refund issue case ID 1321121
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 21 Jul 2020 22:52:21 -0700 (MST)

Problem Statement: Refund Not Processed 
Order Date : 09-Jul-2020 
Order ID: 8391704722 
Tracking ID: na 
Assistance Required: Need refund for customer. 
Ticket ID: 03374117 

The order was placed on 09-Jul-2020 but it was cancelled on validation but we captured the money as per the record, and the refund has not been initiated yet . Now the customer is chasing us for his refund. 

please do needful. 

Best regards 
Ammar Asif