Subject: Re: refund issue case iD 1063259
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 11 Jul 2020 01:56:42 -0700 (MST)

Problem Statement: refund not processed of returned order 
Order Date : May 11, 2020 
Order ID: 6490879317 
Tracking ID: CRDSAL0020032720 
Assistance Required: Need urgent refund of returned order 

Issue Description: the customer has placed his order on May 11, 2020 with the order id 6490879317, but he did not receive his order yet, 
as per tracking ID the order is being returned to the shipper. i got the remark that the order has been returned so i escalated to the conloc team to initiate the refund or generate the RMA but there was no response. 

kindly look into the concern and do needful. 

Best regards 
Ammar asif 

From: "Seeta Seeta" <[email-masked]> 
To: "Ammar Asif" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 3 July, 2020 12:45:45 
Subject: Re: refund issue case iD 1063259 

Hi Ammar, 

As discussed please do the needful. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 3 July, 2020 10:40:43 
Subject: refund issue case iD 1063259 

Problem Statement: order returned to origin 
Order Date : May 11, 2020 
Order ID: 6490879317 
Tracking ID: CRDSAL0020032720 
Assistance Required: Need urgent refund of returned order 

Issue Description: the customer has placed his order on May 11, 2020 with the order id 6490879317, but he did not receive his order yet, 
as per tracking ID the order has been returned to the shipper. and we can not see any RMA or refund processed. 
i escalated to the conloc team but they did not revert back. 

kindly look into the concern and do needful. 

Best regards 
Ammar asif