Subject: Re: Knet refund issue case ID 1169341
From: Ammar Asif <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 4 Jul 2020 22:33:12 -0700 (MST)

Hi team 
any update? 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "lessin kumar" <[email-masked]>, "Rashid Kaskar" <[email-masked]>, "Harish thakor" <[email-masked]> 
Cc: "Ammar Asif" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 4 July, 2020 21:06:34 
Subject: Knet refund issue case ID 1169341 

Hi Team, 

With reference to Order # 8377744097 
Hybris Ticket : 03319041 

The order has been marked as NDR and customer was paid by Knet, and till now the refund not processed, kindly check and do the needful. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 30 June, 2020 14:11:18 
Subject: Knet refund issue case ID 1169341 

Problem Statement: refund not processed 
Order Date : Apr 14, 2020 
Order ID: 8377744097 
Tracking ID: 100041414660 
Assistance Required: Need urgent ​refund 
Rma : 53158505 

Issue Description: the customer has placed his order on Apr 14, 2020 with the order id 8377744097, but ​his order is marked NDR and the rma status is refund processed but there is no refund follow on in payment history section 

​kindly look into the concern and do needful. 

Best regards 
Ammar asif