Subject: Re: delivered wrong person case id 1142263
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 30 Jun 2020 11:38:51 -0700 (MST)

Hi Ammar, 

If the contact number is correct escalate to concept head for refund approval. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 30 June, 2020 12:23:51 
Subject: delivered wrong person case id 1142263 

Hi team, 

Problem Statement: delivered wrong person 
Order Date : Jun 2, 2020 
Order ID: 6496129125 
Tracking ID: 45954250193,45955098722 
Assistance Required: Need urgent refund 

the customer is insisting that he did not receive the order and he wants his refund. 
courier partner has shared pod with us . i shared it with the customer but still he is saying that no body contacted him to deliver the order. 
please assist me on this case. 

regards 
ammar asif