Subject: refund of missing item ticket ID 1050278
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Ammar Asif <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 30 Jun 2020 11:11:43 -0700 (MST)

Hi Sachin, 

Problem Statement: Missing items 
Order Date : 06-Apr-2020 
Order ID: 6478210096 
Tracking ID: 290084098209 
Assistance Required: Need Refund Approval 
Issue Description: Customer placed order for 6 items but as per the customer he/she has only received 5 items, Under the consignment details we can see that all 6 items has been shipped/Delivered from our side. 
The missing item is 162030199 - - Juniors Aberdeen Travel Cot SAR279.00 

We have escalated to WH many times but we are not getting any response. 

Kindly advice us if we can manually refund for the item. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Ammar Asif" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Sachin Maheshwari" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 18 June, 2020 19:44:03 
Subject: refund of missing item ticket ID 1050278 

Hi Team, 

Kindly assist us on below case. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 13 June, 2020 10:24:28 
Subject: refund of missing item ticket ID 1050278 

Problem Statement: missing item 
Order Date : Apr 6, 2020 
Order ID: 6478210096 
Tracking ID: 290084098209 
Assistance Required: need urgent refund of missing item. 

Issue Description: With the reference order ID 6478210096 and tracking ID 290084098209 , the customer has placed his order on Apr 6, 2020. Now the customer has received incomplete order. 
he is looking for his missing item. 
162030199 - - Juniors Aberdeen Travel Cot SAR279.00 

kindly look into the concern and do needful. 

Best regards 
Ammar Asif