Subject: Re: POD ticket ID 1054409
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 26 Jun 2020 06:41:22 -0700 (MST)

Hi Ammar. 

Kindly check if the contact number is correct. if it is escalate to concept head for approval. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 25 June, 2020 11:27:56 
Subject: Re: POD ticket ID 1054409 

Hi team, 
the customer is constantly insisting that he did not receive his order. 
please do needful. 
regards 
ammar asif 

From: "Shipa Delivery Support ([email-masked])" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, [email-masked], [email-masked] 
Cc: "ammar asif" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 25 June, 2020 01:20:59 
Subject: RE: POD ticket ID 1054409 

Dear team, 

As per the system, the order was delivered to the end customer successfully. Please check again from your end. 

Best regards, 

Akram Wahdan 
Customer Care 
[ https://www.shipa.com/ ] 
M: 800 SHIPA 
[ https://www.shipa.com/ | www.shipa.com ] 
From: CST000000006 Shipa Customer Customer <[email-masked]> 
Sent: 24/6/2020 6:06 PM GMT+03:00 
To: [email-masked]; [email-masked]; [email-masked] 
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Subject: POD ticket ID 1054409 

Hi Team, 
Kindly assist us on below case. 
Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 1 June, 2020 18:34:42 
Subject: POD ticket ID 1054409 
Problem Statement: Proof of delivery 
Order Date : Apr 29, 2020 
Order ID: 6487314620 
Tracking ID: S001116649313 
Assistance Required: Need urgent POD 
Issue Description: the customer has placed his order on Apr 29, 2020 with the order id 6487314620, but as per your website , it says that the items has been delivered but the customer claims that he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. 
please do needful. 
Best regards 
Ammar asif