Subject: Re: collection issue ticket id 900170
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 18 Jun 2020 08:28:28 -0700 (MST)

Hi, 

For the cancelled RMA if the items has been collected add the details on manual refund sheet. And if not collected create new RMA. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 18 June, 2020 18:18:01 
Subject: collection issue ticket id 900170 

Problem Statement: late collection 
Order Date :Apr 4, 2020 
Order ID: 6477442713 
Tracking ID: S000793126436,S000869307893 

return tracking ID No 1 : 45944207525;D254517 
return tracking ID No 2 : 45944207540;D254519 

Assistance Required: Need urgent collection. 

Issue Description: the customer has placed his order on Apr 4, 2020 with the order id 6477442713, and he raised 3 return request, one is refunded and other 2 request are not refunded and the item has been collected by the courier as per the customer. 
But the status of the tracking id is cancelled and the remark is others. 

please do needful. 
regards 
ammar asif