Subject: New Reply Received - تأخر رجوع الأموال لحسابي للطلبات المرتجعة
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Tue, 09 Jun 2020 12:56:48 +0000

Hi Ammar Asif,  The customer has responded to the ticket.  تأخر رجوع الأموال لحسابي للطلبات المرتجعة  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Palatino Linotype",serif;color:black'>Hi</span></div>
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<span style='font-family:"Palatino Linotype",serif;color:black'>Collected items were delivered to LMS WH under awb #
</span><span style='font-family:"Palatino Linotype",serif;color:black'>45906338763 /45906338973</span><span style='font-family:"Palatino Linotype",serif;color:black'></span>
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<span style='font-size:10.0pt;font-family:"Arial Narrow",sans-serif;color:gray'>Regards,</span><span style="font-size:10.0pt;color:gray"></span>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-IN'>Shahazad</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-IN'></span>
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<span style="font-size:9.0pt;color:gray">Bank Dept|</span><span style="color:#0000CC"><img width="24" height="9" style="width:.25in;height:.0937in" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExNjk0MTE5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xASlaXWn68CoJDhdAgTKwk9q1zywtKhzq0aOI3ihCRw" alt="cid:[email-masked]"></span><span style="font-size:9.0pt;color:gray"></span>
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<b><span style='font-size:10.5pt;font-family:"Century Gothic",sans-serif;color:red'>aramex International LLC</span></b><b><span style='font-size:10.5pt;font-family:"Century Gothic",sans-serif;color:red'></span></b>
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<div class="MsoNormal"><span style="color:#00B050">For a <b><u>Greener Planet</u></b>, please don’t print this email unless necessary<u></u></span></div>
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<div>From: Asha Dsouza <br>
<b>Sent:</b> Tuesday, June 9, 2020 4:50 PM<br>
<b>To:</b> Abdulrahman Mohamad (SA) &lt;[email-masked]&gt;; ALL RUH OPS - Landmark &lt;[email-masked]&gt;; Tanveer Sawant &lt;[email-masked]&gt;; Shahazad Kallittavalappil &lt;[email-masked]&gt;; ALL DXB DOM - Banks e-Commerce &lt;[email-masked]&gt;<br>
<b>Cc:</b> Muhamamd Ali &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1157669] - تأخر رجوع الأموال لحسابي للطلبات المرتجعة</div>
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<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">As per system shows no item already collected</div>
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<div class="MsoNormal">Dear Tanveer/Shahazad,</div>
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<div class="MsoNormal">Please assist to check </div>
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<div class="MsoNormal"><u><span style='font-size:10.5pt;font-family:"-apple-system",serif;background:yellow;mso-highlight:yellow'>9778346054/ 9778716709/ 9778881770<br>
return Tracking ID: 45906338763;D274347 / 45906338973;D274367 / 45907800573;E12E46A</span><span style="color:#1F497D"></span></u></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Issue Description: the customer claims that he returned all above order and as per your record , the status is cancelled due to incorrect address.</span></div>
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<strong><span style='font-size:10.5pt;font-family:"-apple-system",serif'>please update us if your have collected all items from the customer as he claims.</span></strong><span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
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<b><span style='font-size:12.0pt;font-family:"Bahnschrift SemiLight SemiConde",sans-serif;color:black'>Asha Dsouza.</span></b>
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<span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>Customer Success Specialist</span>
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<span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:red'>Aramex </span><span style="color:#1F497D"></span>
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<span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>Direct phone : 971 46076123</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>Email <u>:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></u></span><span style="color:black"></span>
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<b>From:</b> Abdulrahman Mohamad (SA) <br>
<b>Sent:</b> Tuesday, June 9, 2020 4:47 PM<br>
<b>To:</b> Muhamamd Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Asha Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1157669] - تأخر رجوع الأموال لحسابي للطلبات المرتجعة</div>
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<div class="MsoNormal">Dear <a id="OWAAMA5D7B568C5EC4BE8AE3FDE7FA67EBFBB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Asha Dsouza</span></a>
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<div class="MsoNormal">Please update for below ASAP. </div>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Best Regards
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT Executive
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</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> Riyadh</span>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>aramex.com</span><span style="font-size:9.0pt;color:#1F497D"></span>
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<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>For a greener planet, please don</span><span style="font-size:8.0pt;font-family:SimSun;color:#8AB131">’</span><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>t
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<b>From:</b> Muhamamd Ali <br>
<b>Sent:</b> Monday, June 8, 2020 9:49 AM<br>
<b>To:</b> Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Asha Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1157669] - <span lang="AR-SA" dir="RTL">تأخر رجوع الأموال لحسابي للطلبات المرتجعة</span>
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<div class="MsoNormal"><span style="color:#2F5496">Hello Asha</span></div>
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<div class="MsoNormal"><u><span style='font-size:10.5pt;font-family:"-apple-system",serif;background:yellow;mso-highlight:yellow'>9778346054/ 9778716709/ 9778881770<br>
return Tracking ID: 45906338763;D274347 / 45906338973;D274367 / 45907800573;E12E46A</span><span style="color:#1F497D"></span></u></div>
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<span style="color:#1F497D">Thanks and </span><span style="color:#2F5496">Regards</span><span style="color:#1F497D">,</span><span lang="EN-GB" style="color:#2F5496"></span>
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<b><span style="color:#1F497D">Muhammad Arsalan Ali</span></b><b><span lang="EN-GB" style="color:#2F5496"></span></b>
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<span style="color:#1F497D">Customer Success Specialist</span><span lang="EN-GB" style="color:#2F5496"></span>
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<span style="color:red">Aramex </span><span lang="EN-GB" style="color:#2F5496"></span>
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<span style="color:#1F497D">Direct Line: 04 607 6127</span><span lang="EN-GB" style="color:#2F5496"></span>
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<span style="color:#1F497D">Email: <u><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></u></span><span lang="EN-GB" style="color:#2F5496"></span>
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<span style="color:red">aramex.com</span><span lang="EN-GB" style="color:#2F5496"></span>
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<b>From:</b> Abdulrahman Mohamad (SA) <br>
<b>Sent:</b> Monday, June 8, 2020 10:35 AM<br>
<b>To:</b> ALL DXB CMT - eCommerce &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#1157669] - <span lang="AR-SA" dir="RTL">تأخر رجوع الأموال لحسابي للطلبات المرتجعة</span>
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<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">Kindly check and advise for below.</div>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Best Regards
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT Executive
</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> KSA
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> Riyadh</span>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>aramex.com</span><span style="font-size:9.0pt;color:#1F497D"></span>
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<span style="font-size:9.0pt;font-family:SimSun;color:#1F497D"><img width="140" height="54" style="width:1.4583in;height:.5625in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExNjk0MTE5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SJZQg7gHxeqRWvdhwxGKo_2c-849Z0CB0AMME_GsNtM" alt="cid:[email-masked]"></span><span style="font-size:9.0pt;color:black"></span>
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</span><a href="http://www.facebook.com/aramex" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExNjk0MTE5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bra4dyq5xipCI8I_-hGxZzrk8AupU6zu-yIj2fwchVI" alt="cid:[email-masked]"></span></a><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>  </span><a href="http://www.linkedin.com/companies/11516" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExNjk0MTE5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8zvpPZ0i4nKiutI_qzt0DKL-McLZOarKsuUUFRWxWuA" alt="cid:[email-masked]"></span></a><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#000099'></span></u>
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<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>For a greener planet, please don</span><span style="font-size:8.0pt;font-family:SimSun;color:#8AB131">’</span><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>t
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<b>From:</b> Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 8, 2020 5:54 AM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#1157669] - <span lang="AR-SA" dir="RTL">تأخر رجوع الأموال لحسابي للطلبات المرتجعة</span>
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Problem Statement: reverse pickup<br>
Order Date : Apr 17, 2020/ Apr 19, 2020/ Apr 20, 2020<br>
Order ID: 9778346054/ 9778716709/ 9778881770<br>
return Tracking ID: 45906338763;D274347 / 45906338973;D274367 / 45907800573;E12E46A<br>
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Assistance Required: <strong><span style='font-family:"-apple-system",serif'>Need urgent clarification of reverse pickup</span></strong><br>
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Issue Description: the customer claims that he returned all above order and as per your record , the status is cancelled due to incorrect address.</span></div>
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<strong><span style='font-size:10.5pt;font-family:"-apple-system",serif'>please update us if your have collected all items from the customer as he claims.</span></strong><span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
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Best regards<br>
Ammar asif</span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1157669:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1157669