Subject: Ticket Assigned - Conversation with dina ismail
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 26 Jan 2022 22:17:14 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dina ismail dina ismail                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dina ismail Bot:  Hi Dina Ismail ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9555373714 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +201227126326            02:09 AM, 27th Jan                   Abdulqader                   Hi Dina, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:10 AM, 27th Jan                     dina ismail                    Hello Abdulqader, my order was supposed to be delivered 3 or 4 days ago and I really don’t understand it’s update           02:11 AM, 27th Jan                     dina ismail                    It says it’s undeliverable           02:11 AM, 27th Jan                     dina ismail                    Why is that??           02:11 AM, 27th Jan                   Abdulqader                   We request you to allow us for sometime to check your order.           02:11 AM, 27th Jan                     dina ismail                    Sure           02:11 AM, 27th Jan                   Abdulqader                   Please note that the order has been confirmed by number (9555373714) and the order has been shipped on  1/24/2  and will arrive within 2-3 working days. If you do not receive your order within the specified time, please contact us again.           02:13 AM, 27th Jan                     dina ismail                    So until tomorrow u mean?           02:14 AM, 27th Jan                     dina ismail                    Coz my friend to which the order should be delivered to told me she received a message that the delivery failed           02:14 AM, 27th Jan                   Abdulqader                   Yes if you do not receive your order within tomorrow please contact us again.           02:15 AM, 27th Jan                     dina ismail                    Ok thank you           02:15 AM, 27th Jan                   Abdulqader                   Is there anything else may I assist you with?           02:15 AM, 27th Jan                     dina ismail                    No thanks           02:16 AM, 27th Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:16 AM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3815647